Shipping & Return Policy

Shipping

  • Orders are processed and shipped from the UK within 2–4 business days.

  • Standard delivery times are 3–5 business days within the UK, and 7–14 business days for international orders.

  • A tracking number will be provided once your order has been dispatched.

  • We currently ship both within the UK and internationally.

Returns

  • We want you to be completely happy with your purchase. If for any reason you change your mind, you have the right to cancel and return your order within 14 days of receiving it.

  • Please note: personalised or customised candles cannot be returned unless they arrive damaged or incorrect.

  • If your order arrives damaged, faulty, or incorrect, please contact us within 3 days of delivery at alerose1106@gmail.com with your order number and photos. We will arrange a replacement or a refund.

  • To be eligible for return, items must be unused and in their original packaging.

  • For international orders, shipping delays beyond our control (such as customs or courier delays) are not valid reasons for return. If your parcel is lost or arrives damaged, we will work with the courier to resolve the issue quickly.

Contact

email: alerose1106@gmail.com

Phone: +44 7354 77 92 66